ABSTRACT

Due to the nature of the job, care workers have been providing long-term care services at a physically close distance to the geriatric patients. The care workers as service providers are more likely to be treated aggressively and violently by the patients. Client violence that the workers have experienced can affect their attitudes toward both the patients and the older adults. Both on-line and off-line survey of 274 care workers was conducted to examine their attitudes toward older people in this study. One of the major findings was that client violence experience would have a negative impact on the workers’ attitudes toward older adults or geriatric patients. Based on the findings, several strategies were emphasized to deal effectively with and to prevent the violence. For the sake of that, personnel management in nursing care facilities, education and training of care workers, policy change in local government and so on were suggested in the discussion.